About Us​

Claims Connection Group (CCG) was born out of firsthand experience with the chaos of storm recovery. Our founder, Mark Murphy, has worn nearly every hat in the industry—starting as a roofer, moving into sales, owning a contracting company, working as an independent adjuster, and later building two successful businesses: an estimating company and a construction site clean-up company. Both continue to fuel and support CCG’s mission today.

After decades in the field, Mark saw the same challenges repeat: homeowners left in the dark, contractors drowning in paperwork, agents struggling to keep clients happy, and carriers bogged down by slow, manual processes.

That’s why he built Claims Connection Group—to bridge the gaps and bring clarity back to the claims process. By combining real-world experience with cutting-edge technology, CCG turns what used to be a stressful maze into a clear, streamlined path forward.

CCG Software Solutions, powered by IBM AI, Business Automation Workflow, Watsonx, and Orchestrate, delivers faster resolutions, transparent communication, and support for everyone involved:

• Homeowners gain trusted guidance and access to vetted 5-star vendors.
• Contractors stay focused on building while CCG handles the claims side.
• Agents & Brokers strengthen relationships without the admin burden.
• Carriers cut costs, resolve claims faster, and gain real-time visibility.

Today, CCG is more than just a company—it’s a team built by like-minded professionals handpicked by Mark, supported by his vast network of industry experts, and powered by the belief that storm recovery should be simpler, faster, and stress-free.